Customer Support: Billing Information
Q: When is my credit card charged?

A: Your credit card is not charged until your item is selected for shipment from our warehouse. When paying in installments (available only for select items), subsequent installments will be charged to your credit card about every month until payments are complete. We accept VISA, MasterCard, Discover and American Express for payments of your online order.

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Q: About installment payment plans

A: Installments are the affordable way to shop because they spread the total cost of an item over several months. When installments are available, the number of installments and price per installment will appear on the item detail page. (Note: not all items are available for installment payments.)

Your installments are charged monthly directly to the credit card that was authorized at checkout. We do not charge interest on installment plans. Your first installment will be charged when your item is selected for shipping from our warehouse.

For example, if you purchase an item that costs US $79.95 through the Installment Plan, you then have the option to pay for that item in four separate installments of US $19.99 each.* Your installments are charged monthly, directly to the credit card that was authorized at checkout. Your item will be shipped to you once your first installment is paid in full.

*Plus Shipping and Service and any applicable tax

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Q: About installment plans for collections ordered by subscription

A: Installments are the affordable way to purchase a collection. Your installments are charged about monthly, directly to the credit card you authorized at checkout. We do not charge interest on installment plans. Your first installment will be charged when your first item is selected for shipping from our warehouse.

If you buy a collection via Subscription Plan on the Installment Payment Plan, the next issue in the collection will be shipped after all installments for the previous issue are paid in full. This makes collecting both convenient and affordable. When paying for the first issue by credit card, all subsequent issues in your collection will be charged to the same credit card. This holds true when purchasing a collection via phone, mail or online.

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Q: When is sales tax charged?

A. For online purchases, we are required to collect sales tax on items from The Ashton-Drake Galleries Online when shipped to the state of Illinois.

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Q: Billing for collections ordered by subscription

A: When paying for the first issue in a collection by credit card, all subsequent issues in your collection will be charged to the same credit card. This holds true when purchasing a collection via phone, mail or online.

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Q: Important debit card information

A: If you are using a debit card to make payments on a collection purchased with our Subscription Plan, please be aware that issues in a collection may be shipped and billed to you more often than just once a month.

This could cause an overdraft on some accounts. To avoid this, please make arrangements to avoid any overdrafts. We're sorry, but we cannot be responsible for any overdraft charges should this occur.

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Q: How to check status of your payment

A: You can check the status of your payment online 24 hours a day, 7 days a week, for any item ordered online, by phone or by mail from The Ashton-Drake Galleries Online. Just click here.

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by Collectibles Today®
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