Customer Support: Returning an Item
Q: About returns and exchanges

A: To return an item for an exchange or refund, it must be returned within the specified warranty period.

All items should be returned in the original package.

If the original package is not available, we encourage you to pack the items securely.

In order to return an item at no cost, you must use the Return Information Card and Prepaid Return Label that was enclosed with your order, which can be found with your shipment documents, inside of the shipping box or outside of the box in a plastic document sleeve. If you do not have a Return Card or Prepaid Return Label, please click here to request them. Or if the package is unopened, you may write Refuse/Return to Sender on the outside of the package and place the return in any U.S. Postal Service mailbox.

For the return of packages that weigh over 1 pound, a tracking number is included on the Return Information Card. Please use this tracking number if you wish to check the transit of your package. You may visit http://returnscenter.smartlabel.com/eztrack for the most current information about your return.

For the return of packages that weigh under 1 pound, we regret that this level of tracking service is currently not available. However, for packages that weigh less than 1 pound, you may still use our standard Prepaid Return Label to ship them back to us at no cost to you.

When we receive your return we will promptly issue an exchange, replacement, or refund via a check or a credit to your original payment method, if a refund is due. Processing rules allow us to issue credit ONLY to the payment method that was originally used for purchase. To issue a credit to another payment method or to refund this payment is prohibited under these rules.

Please include your Return Information Card inside of the returned package, explaining the reason for the return, as well as your full name and mailing address. All original documents received with your item must also be returned.

All returns, using our Return Information Card and Prepaid Return Label, will be sent via the U.S Postal Service to our Returns Center at 854 Golf Lane, Bensenville, IL 60105.

Please note: We DO NOT reimburse for return shipping expenses for items returned by methods other than the use of our Prepaid Return Label that was included with your shipment, as described above.

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Q: Broken items

A: If you received a broken or damaged item, the entire contents of that particular shipment must be returned for a replacement within the specified warranty period using our Return Information Card (see related information above).

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Q: Duplicate orders

A: If you receive a duplicate order, please return the duplicate to us using our Return Information Card (see related information above).

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Q: Check status of returned items

A: You can check the status of your return online 24 hours a day, 7 days a week, for any item ordered via the Internet, phone or mail from The Ashton-Drake Galleries Online. Just click here.

Orders and returns sent using our Return Information Card can take from 10 to 15 business days for transit and processing before they appear online.

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by Collectibles Today®
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